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Client Service Representative
Category:  Call Center/Customer Service
TAD PGS, INC. is currently seeking a Client Service Representative for one of our clients in Lawrence, KS.
 Pay Rate: $11.00/hr non- bilingual 
                  $12.00/hr -bilingual
Company Description:
For 40 years, our client has partnered with state, federal and local governments to provide critical health and human service programs to a diverse array of communities. They leverage their extensive experience and strong commitment to ethics to provide high quality services and solutions. With a passion for public service, their staff of approximately 16,000 employees is dedicated to providing innovative programs that improve the quality of life around the globe.
Job Overview:  
Responsible for interacting with customers to provide information in response to inquiries about programs and services in a contact center.
Daily Job Responsibilities: 
  • Respond to customer inquiries received by telephone, Interactive Voice Response (IVR), or web based portal regarding information on programs and services
  • Record customer interactions and transactions, by documenting details of inquiries, complaints, comments, and actions taken
  • Follow standard operating procedures to ensure consistency and accuracy
  • Address customers inquiries and resolve problems to ensure that appropriate changes are made
  • Refer unresolved customer grievances to designated departments for further investigation
  • Communicate with supervisor regarding any potential needs or concerns
  • Perform data entry accurately
  • Perform other duties as assigned by management 
Education and Experience Requirements: 
  • High school diploma or GED required
Desired Skills and abilities: 
  • Excellent organizational, written and verbal communication skills
  • Associate degree is preferred
  • Previous Child Support experience preferred 
  • Ability to perform comfortably in a fast-paced, deadline-oriented work environment
  • Ability to work as a team member, as well as independently
  • Ability to maintain confidentiality and security of all information
  • Ability to comply with current and updated policies and procedures
  • Ability to interact courteously and effectively with a diverse population
  • Proficient in the use of Microsoft Office products
Location  Lawrence , KS
Minimum Experience (yrs):  Not Specified
Required Education:  H.S. diploma or equivalent
Recruiter Contact Info: 
Recruiter Name: Vanessa Alvarez
Recruiter Email:
Recruiter Phone: (714) 622-3122
Company Info: 
TAD PGS, INC. specializes in delivering secure, reliable and rapidly implemented workforce solutions to the U.S. Federal marketplace, including U.S. Government agencies and their prime contractors. With more than 50 years of experience, TAD PGS, INC. has earned a reputation for accountability, a value that government agencies and prime contractors both demand and deserve.

TAD PGS, INC. sources professionals for the full spectrum of federal positions, from administrative to management, and those contracts requiring extremely niche-oriented technical skills and the highest levels of security clearance.
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